Refund and Returns

EN RU

Effective Date: June 13, 2024

At Kompot, operated by Healthy Wealthy Restaurant Management LLC, we are committed to providing you with the best dining experience possible. We understand that sometimes things may not go as planned, and we have outlined our refund and return policy to address such situations.

1. Eligibility for Refunds and Returns

Food Quality Issues: If you receive an order that does not meet our quality standards, please contact us immediately. We may offer a replacement or a refund at our discretion.
Incorrect Orders: If you receive an incorrect order, we will rectify the situation by providing a replacement or issuing a refund.
Cancellations: Orders can be canceled within 10 minutes of placement without any charge. After this period, cancellations will be subject to a fee or may not be eligible for a refund if the preparation has already begun.

2. Process for Refunds and Returns

Contact Us: To initiate a refund or return, please contact our customer service team within 24 hours of receiving your order. Provide your order number, details of the issue, and any relevant photos.
Evaluation: Our team will evaluate your request and determine the eligibility for a refund or return based on the criteria mentioned above.
Resolution: If your request is approved, we will process a refund to your original payment method within 7-10 business days, or arrange for a replacement to be delivered as soon as possible.

3. Non-Refundable Items

Perishable Goods: Due to the nature of our products, certain perishable goods that have been tampered with, partially consumed, or not stored as per our guidelines may not be eligible for a refund.
Promotional Items: Items purchased during a sale or with a promotional discount may be final and not eligible for a refund unless there is a quality issue.

4. Delivery Issues

Delayed Delivery: If your order is significantly delayed beyond the estimated delivery time, you may contact us for a resolution. Depending on the circumstances, we may offer a discount on your next order or a partial refund.
Missed Deliveries: If a delivery attempt is made and you are not available to receive the order, we will attempt to contact you and reschedule. However, repeated missed deliveries may incur additional charges.

5. Changes to This Policy

We may update this Refund and Return Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and indicating the effective date.